Those of you that have read our posts on the new 1350 sterndrive engine have probably noticed Fred Kiekhaefer’s references to T.E.A.M., an acronym for Mercury Racing’s Total Engine Application Management program.
We introduced the T.E.A.M. process in 2004 with the launch of our 1075 SCi sterndrive package. It requires training boat builder or dealership staff on the installation of new Mercury Racing propulsion. T.E.A.M. approves both components and processes for quality and compatibility with our propulsion systems.T.E.A.M. accredited boat builders and dealers benefit from better quality and improved service. Your benefits? First, peace of mind – you are getting a truly integrated propulsion package, from helm to stern. Second, your boat is setup to work properly – right out of the harbor.
The T.E.A.M. initiative reflects our high standards and dedication to leadership within the marine industry through education and recognition of installation excellence.
T.E.A.M. accreditation has been successful in many ways. For us: one-to-one customer interaction gives us invaluable feedback and understanding on how our products are installed and operated. For builders and dealers: they learn first hand about unique installation requirements from our experts.
T.E.A.M. Builder is the current generation of our T.E.A.M. initiative. It expands both customer interaction and quality systems. We’re seeing better integration of engine, propulsion and hull. The program accredits all our sterndrive products: 502 cubic inch (CID), 552 CID (QC4v 1350) and 557 CID engines and dry-sump Six, NXT1, NXT1 SSM and M8 drives.
The T.E.A.M. Builder program focuses on the individuals at boat companies who install and initially operate a boat with our propulsion. One of our Product Integration Managers (usually Mike Griffiths or Brad Halpin) provides one-on-one training to the engine installer, electrical installer and the boat test operator. After training and their rigging of two boats which pass all our required checks, installers are certified for installing Mercury Racing products.
Mike or Brad oversees the first installation of each engine family and a minimum of two installations – just as in our previous T.E.A.M. process. One change is that the T.E.A.M. Builder process does not require the accreditation of each boat model. If Mike or Brad feels the builder has met or exceeded the requirements during the first installs, the builder may install engine packages in an unlimited number of models in the future.
Accredited builders submit a completed inspection check list for every boat with Mercury Racing power. The check list includes data from tests performed while the boat was operating on the water. Mike or Brad will also perform random audits on accredited builders and dealers from time to time.
Mercury Racing recognizes certification as an individual accomplishment. It transfers with the person if they relocate. Certification is the foundation of the T.E.A.M. Builder program and the person receiving the T.E.A.M. Builder award.
For over 70 years, Mercury Racing has been dedicated to marine propulsion. T.E.A.M. accreditation is just one more point of differentiation between us and others. We are proud that our propulsion is backed by the best and largest number of marine service dealers in the world!