Frequently Asked Questions
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Warranty
ANSWER:
No, any of our authorised Mercury Service Centres are able to assist with your maintenance and warranty requirements
ANSWER:
The Mercury Product Warranty Policy specifies "Pleasure" use and "Commercial" use. Pleasure refers to recreational use of a product, while Commercial is defined by:
- Product used in any work, boat rental, time share, patrol/rescue or employment related application, or any use of the product that generates income for any part of the warranty period.
- Annual operating time is not to exceed 500 hours
Examples of Commercial Applications include, but are not limited to: Search and Rescue craft, fast patrol boats, fire boats, dive boats and limited season fishing boats such as sport-fish charter boats
ANSWER:
There are various reasons, two of the most common are:
- Non-Authorised Dealer - If your repairer is not an authorised Mercury dealer, then there is no obligation to comply with Mercury recommendations and standards. This being the case, your repairer may elect to source parts from the cheapest or most convenient source which can sometimes be a provider of aftermarket or pirate parts
- Cheapest Price or Best Price - There is sometimes a perception that non-genuine parts are better value and can help reduce maintenance or repair costs. In some cases (not all cases) they may be slightly cheaper, however, cheapest price does not necessarily mean best price.........
ANSWER:
Engines advertised as "new" on the internet may not necessarily be covered by Mercury's new engine warranty policy. New Mercury products are normally sold through Authorised Dealers and undergo installation and pre-delivery by factory trained technicians to be eligible for warranty. There is no guarantee that an engine purchased "in the box" via the internet carries any factory warranty and that it may have changed hands on several occasions. It is advisable to have this verified by your Authorised Mercury dealer prior to purchase
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Logging services enables a comparison of products serviced versus purchase of service partsby a dealer. If the purchase of parts is not consistent with the number of logged services, the customer will be notified to arrange an inspection.
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Please return to the dealer where you purchased or last had your engine serviced. If returning to this dealer is not possible please visit another local Mercury Dealer.
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The warranty does not apply to damage or failures caused by use of an accessory or part not manufactured or sold by us. See the appropriate MerCruiser warranty policy for your product or in your Operation, Maintenance & Warranty manual.
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‘Non-declining’ means that the warranty coverage is the same on the last day of your warranty as it is on the first. The coverage doesn’t decline based on the age of your engine, or the number of hours you’ve put on it.
ANSWER:
Fuels containing up to 10 percent ethanol are considered acceptable for use in Mercury engines. Fuels containing higher levels of ethanol are not considered acceptable for use, and the use of fuels containing ethanol higher than 10 percent can void the warranty.
ANSWER:
Generally, all new Mercury or Mariner engines that are eligible for Mercury’s standard 3 Year Warranty will be eligible for the program. The following models and applications are excluded:
Non-Eligible Products and Uses:
- Racing and Mercury Performance Products, regardless of length of warranty period.
- Products used by local, State, or Federal Government or volunteer agencies.
- Products used in any commercial work, boat rental, time-share/multiple ownership or employmentrelated use, or any use of the product, which generates income, for any part of thewarranty period, even if the product is only occasionally used for such purposes
ANSWER:
Yes. Unexpired warranty coverage can be transferred to a subsequent purchaser upon proper re-registration of the product.
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No. Use in an application that is not “Pleasure” use (eg. commercial, racing, etc) at any time during the 3+3 period, immediately invalidates the 3+3 Warranty.
ANSWER:
Yes, you will become ineligible for the Mercury "+3" bonus warranty if service and maintenance is not performed by an Authorised Mercury Dealer. You may also be risking your standard 3-Year Product Warranty if your engine experiences a problem that is deemed not to be the fault of Mercury's manufacture or workmanship.
ANSWER:
Services must be logged by your dealer on the Mercury 3+3 Service Log after your key services have been performed
ANSWER:
The 3+3 only applies to key services. These are:
- First 20hr of use or 3mths from date of purchase (whichever occurs first)
- Each 100hrs or 12mths (which ever or occurs first) Services must be registered within 3 months of the designated period
ANSWER:
You can check the status of your engine warranty by Clicking here and entering your serial number.
ANSWER:
Provided the Terms and Conditions have been met and receipts or invoices can be provided, you will still be eligible for the 3+3 Warranty. You can check your engine service history by clicking here and inserting your serial number.
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Any Mercury Authorised Dealer will be able to assist with your 3+3 = 6 year services and Warranty queries.
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Your new Mercury outboard or sterndrive is covered by our factory warranty from your date of purchase, provided that it is registered with us. Please contact your selling Mercury Dealer to confirm warranty registration and sold date.
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On occasions, it may not be practical to get your scheduled services done by the due date (first 3mths after date of purchase and every 12mths after date of purchase). To ensure you have every opportunity to keep your +3 Bonus Warranty intact, we allow a 60 day window each side of the due dates to keep you eligible. However, regardless of when the service is performed, the scheduled dates are always calculated from your original date of purchase.
Important Note: With the current restrictions due to COVID-19, you may find it necessary to defer your scheduled service. To help you keep your +3 Bonus Warranty intact, from March 2020 we have temporarily extended the service window from 60 days to 90 days
ANSWER:
It is quite possible that using non-genuine parts or lubricants instead of genuine Mercury Precision Parts & Lubricants will affect your warranty coverage. Unfortunately there are no guarantees that non-genuine parts/lubes meet the same standards or endurance testing specified by Mercury Marine for its products and it is possible that your engine's performance, durability and reliability will suffer. Your engine's warranty does not cover failures or consequential damage due to an accessory or part not manufactured or sold by us. Additionally, Mercury Marine reserves the right to make warranty coverage contingent upon proof of proper maintenance.
You may hear reassuring statements about non-genuine parts such as "these parts are identical to the genuine parts", or " these parts will not affect manufacturer’s warranty”, but please keep in mind, these statements are made by the suppliers of the non-genuine parts and oils and are not endorsed by Mercury Marine. However, when it comes to the crunch, only genuine Mercury Precision parts can offer you, and stand by, these guarantees:
- Factory backed warranty that covers you with 6000 Mercury dealers all over Australia, New Zealand and the world
- Full parts and labour engine coverage
- Your engine complies with the 3+3 Warranty Conditions
- Parts meet with Mercury's engineering & design standards
Finance
ANSWER:
Mercury Finance Pty Ltd is owned by Mercury Marine and Allied Credit Pty Ltd.
ANSWER:
Mercury Finance provides Mercury Dealers with a web based finance program and training to allow our dealers to offer finance based products to their customers to assist in the purchase of boats, engines, and marine accessories.
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Trailerable boat packages, Mercury or MerCruiser engines or any other Marine engine.
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With Mercury Finance you are dealing directly with the lender who is a marine finance specialist, not a broker. You can finance a wide range of product available through your Mercury Finance Retailer at competitive finance rates and not be limited to specific boat/engine brands.
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Applications for Mercury Finance can be made with any Mercury Finance Retailer. Click Here to find your nearest Mercury Finance Retailer.
ANSWER:
Visit your local Mercury Finance Retailer who will walk you through the simple steps. Make sure you bring the following identification and supporting documents:
- Drivers licence
- 2 most recent payslips
- 2 Most recent bank statements
Outboard Model Year
ANSWER:
The below chart will help you identify the model era of your outboard. If you are unable to ascertain from the chart below please request year and/or model details for your engine by emailing us at [email protected] with your engine serial number. Please note that while we endeavour to process these requests within 2 business days, requests can sometimes take up to a week to process.
General FAQs
ANSWER:
Mercury Marine are a wholesaler and do not retail engines or parts directly to the public. Please click here to find your local Mercury Marine Dealer who will happily assist.
ANSWER:
Please contact your local Mercury Marine Dealer.
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For Mercury branded merchandise and apparel please visit www.dockstore.com.au
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You may request a change of ownership by contacting us at [email protected]. Please note you must supply the engine serial number and proof of purchase (receipt) before ownership details can be changed.
ANSWER:
Click here and insert your engine serial number.
If your service history is missing and you can provide evidence of services at Authorised Mercury Service centres (service invoices/receipts) you can apply to have these services logged by emailing us with your engine serial number and attaching the service receipts. Please note records cannot be updated without the supporting receipts.
Fuel & Oil Requirements
ANSWER:
Please click here for Outboard fuel and oil requirements.
Gauge & Display
ANSWER:
Your local Mercury dealer can help you find the best VesselView to fit your boat and your boating style.
ANSWER:
You can download documents for the following products directly from our Software Download page:
- VesselView703
- VesselView702
- VesselView502
- VesselViewLink
- VesselView 4
- VesselView 7
ANSWER:
You can download software updates for the following products directly from our Software Download page:
- VesselView703
- VesselView702
- VesselView502
- VesselViewLink
- VesselView 4
- VesselView 7